Refund & Cancellation Policy

Effective: September 1, 2026

1. Pre-launch status

tesr is a product of TESR Technologies Private Limited (CIN: U62011TS2026PTC220820) and is currently in development. As of the date above:

• No payments, subscriptions, pre-orders or deposits are collected through this website or the App.
• Joining the early-access waitlist is free and does not create any payment obligation.
• Nothing on this website constitutes an offer to sell or a confirmed price.

2. When subscriptions launch

When tesr introduces paid subscriptions, the following will apply:

• Billing: subscriptions are billed through the Apple App Store or Google Play Store, and those platforms' payment terms apply. We do not directly collect or store your card details.
• Renewal: subscriptions renew automatically unless cancelled at least 24 hours before the end of the current billing period.
• Cancellation: you may cancel at any time through your device's app store subscription settings. Cancellation stops future billing; access continues until the end of the period already paid for.

3. Refunds

• App Store / Play Store purchases: refund requests for purchases billed by Apple or Google are handled under their respective refund policies. We will additionally honour a refund request made to us in writing at support@tesr.health within 7 days of an initial subscription charge (first billing of a new subscription): contact us and we will process or support the refund as applicable.
• Accidental or duplicate charges: if you are charged in error or charged twice, contact us with your purchase receipt and we will work with the platform to refund the erroneous amount.
• Partial periods: cancelling mid-period does not pro-rate or refund the remainder of the period already paid, except where required by law or in section 3's 7-day first-billing window.

4. Service changes

If we discontinue a paid feature or the service materially changes for paying users before the end of a billing period, we will offer a pro-rata refund for the unused period or an equivalent remedy, at our discretion and as required by law.

5. How to contact us

For any refund, cancellation or billing question:

Email: support@tesr.health

Post: TESR Technologies Private Limited, Hyderabad, Telangana 500089, India

We aim to respond to all billing queries within 3 business days.